Shipping policy
Last updated: September 2026
Thank you for shopping with SolvraCare.
This Shipping Policy explains how orders placed through solvracare.com are processed, shipped and delivered.
1. Order Processing
Orders are processed after successful payment confirmation.
Our usual processing time is: 1-2 Business days.
Orders placed on weekends, public holidays or during particularly busy periods may require additional processing time.
Once your order has been dispatched, you will normally receive a shipping confirmation containing your tracking information where tracking is available.
Please ensure that your:
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Full name
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Delivery address
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Email address
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Telephone number
are entered correctly when placing your order.
SolvraCare is not responsible for delays resulting from incorrect or incomplete information supplied by the customer.
2. Shipping Destinations
SolvraCare ships to the destinations made available during checkout.
If your country or location cannot be selected during checkout, we may not currently offer shipping to that destination.
Available shipping services may vary according to destination, product availability and fulfilment location.
3. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Where we advertise free shipping, the offer is subject to the conditions displayed with the promotion.
Any shipping promotion may be changed or withdrawn at our discretion, except where an order has already been completed.
4. Estimated Delivery Times
Estimated delivery times depend on the customer's location and the shipping service selected.
Our current estimated delivery time is: 8-12 Days.
Delivery estimates begin after the order has been processed and dispatched.
Delivery times are estimates only and are not guaranteed unless we specifically state otherwise.
Orders may occasionally experience delays caused by factors outside our reasonable control, including:
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Courier delays
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Customs processing
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Severe weather
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Public holidays
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High order volumes
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Transport disruption
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Customs inspections
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Local postal delays
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Other circumstances outside our control
5. Tracking Your Order
Where tracking is available, customers will receive tracking information after their order has been dispatched.
Tracking information may take some time to update after the shipping label has been created.
If your tracking information has not updated for an extended period, contact:
and we will assist where possible.
6. International Orders
International orders may be subject to customs clearance and local import requirements.
Depending on the destination country, customers may be responsible for:
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Import duties
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Customs charges
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Taxes
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Handling charges
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Other fees imposed by local authorities
These charges are not controlled by SolvraCare and, unless expressly stated otherwise during checkout, are the responsibility of the customer.
Customs procedures may also cause additional delivery delays.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact us immediately at:
We will try to update the delivery information where possible.
However, once an order has entered fulfilment or has been dispatched, we may not be able to change the delivery address.
SolvraCare cannot guarantee replacement or refund of an order that was delivered incorrectly because inaccurate delivery information was supplied during checkout.
8. Failed Delivery Attempts
If a delivery cannot be completed, the courier may:
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Attempt delivery again.
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Leave the package at an appropriate location.
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Deliver it to a collection point.
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Return the package to the sender.
Customers should monitor their tracking information and follow instructions provided by the carrier.
If an order is returned to us because the customer failed to collect it or provided an incorrect address, additional shipping costs may apply before it can be sent again.
9. Lost Packages
If you believe your package has been lost, contact us at:
Please provide:
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Your full name
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Order number
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Delivery address
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Tracking number, if available
We may need to investigate the shipment with the relevant courier before determining whether a replacement or refund is appropriate.
A package will not necessarily be considered lost simply because delivery is later than originally estimated.
10. Packages Marked as Delivered
If your tracking information states that the package has been delivered but you cannot locate it, please first:
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Check around your property.
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Ask other members of your household.
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Check with neighbours.
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Check any designated safe place.
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Contact the delivery carrier.
If the package still cannot be located, contact support@solvracare.com.
Where tracking confirms successful delivery to the address entered during checkout, we may require additional investigation before issuing a replacement or refund.
11. Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
Please include:
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Your order number.
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A description of the problem.
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Clear photographs of the damaged item.
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Photographs of the packaging where relevant.
This information allows us to review the issue and determine an appropriate resolution.
Please do not intentionally dispose of damaged products or packaging until we have responded, as we may require additional information.
12. Missing or Incorrect Items
If an item is missing from your order or you receive the wrong product, contact:
Please include your order number and photographs where appropriate.
We will review the order and work with you to resolve the issue.
13. Returned-to-Sender Orders
Packages may be returned to us because of:
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An incorrect address.
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An incomplete address.
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Failed delivery attempts.
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Failure to collect the package.
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Customs issues.
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Refusal of delivery.
If an order is returned to sender, contact us so we can review the available options.
Additional shipping charges may apply if the package needs to be sent again because of incorrect customer information or failure to collect the shipment.
14. Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible at:
We cannot guarantee that an order can be changed or cancelled once fulfilment has started.
Once an order has been dispatched, it cannot normally be cancelled as a shipment and will instead need to be handled according to our Refund Policy and applicable consumer rights.
15. Delays Outside Our Control
SolvraCare will not be responsible for delivery delays caused by circumstances outside our reasonable control.
These may include:
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Courier disruption.
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Customs delays.
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Extreme weather.
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Natural disasters.
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Government action.
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Strikes or industrial action.
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Transport interruptions.
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Supply-chain disruption.
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Events of force majeure.
Where a significant delay occurs, we will provide reasonable assistance where possible.
16. Returns and Refunds
Shipping-related returns and refunds are also subject to our Refund Policy.
Please review our Refund Policy before returning an item.
Do not send products back to our listed business address unless you have been instructed to do so by SolvraCare customer support.
The correct return destination may differ from our business correspondence address.
17. Contact Us
For questions about shipping, tracking or delivery, contact:
SolvraCare
Email: support@solvracare.com
Phone: +44 7305 909943
Address: 607 High Road, London, N12 0DZ
Website: solvracare.com
When contacting us about an existing order, please include your order number so we can assist you more quickly.