Terms of service

 

Last updated: September 2026

These Terms of Service (“Terms”) govern your use of solvracare.com (the “Website”) and your purchase and use of products supplied by SolvraCare.

By visiting our Website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or purchase our products.

 

1. General Information

This Website is operated by SolvraCare.

Throughout the Website, the terms “we”, “us” and “our” refer to SolvraCare.

 

2. Eligibility

By using this Website, you confirm that you are at least the age of majority in your country or place of residence and that you are legally capable of entering into a binding agreement.

You agree to provide accurate, current and complete information when placing an order or contacting us.

 

3. General Conditions

You may not use our Website or products for any unlawful or unauthorised purpose.

You must not:

  • Attempt to interfere with or damage the Website.

  • Upload viruses, malware or other harmful code.

  • Attempt to gain unauthorised access to our systems.

  • Use the Website for fraudulent purposes.

  • Copy or commercially exploit Website content without permission.

  • Infringe the intellectual property rights of SolvraCare or another party.

  • Provide false or misleading information when placing an order.

We reserve the right to refuse service or restrict Website access where we reasonably believe these Terms have been violated.

 

4. Products

We make reasonable efforts to display our products, descriptions and images accurately.

However, the appearance of products may vary slightly from images shown on the Website due to photography, screen settings, manufacturing changes or other factors.

We may update, change or discontinue products at any time.

All products are subject to availability.

 

5. Product Use and Safety

SolvraCare products should always be used according to the instructions supplied with the product.

You are responsible for using products appropriately and safely.

Do not use topical products on broken, damaged or irritated skin unless the product instructions specifically state that it is safe to do so.

If irritation or an unexpected reaction occurs, discontinue use.

If you are pregnant, breastfeeding, taking medication, have a diagnosed medical condition, suffer from allergies or sensitivities, or are unsure whether a product is appropriate for you, you should consult a qualified healthcare professional before use.

 

6. Medical Disclaimer

The material on the Website is provided for general informational and educational purposes only.

It is not intended as medical advice, diagnosis or treatment and is not a substitute for consultation with a qualified healthcare provider.

The statements made on this Website have not been evaluated by the Food and Drug Administration (FDA).

SolvraCare products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual experiences may vary, and we do not guarantee any particular health, wellness, cosmetic or physical outcome from use of our products.

 

7. Accuracy of Information

We make reasonable efforts to ensure that information displayed on the Website is accurate.

However, information may occasionally contain:

  • Typographical errors.

  • Pricing errors.

  • Product description errors.

  • Availability errors.

  • Outdated information.

We reserve the right to correct errors, update information or cancel an affected order where necessary.

 

8. Pricing

All prices displayed on the Website are subject to change without notice.

The price charged will normally be the price shown at checkout at the time your order is placed.

Where an obvious pricing error has occurred, we reserve the right to cancel the affected order and refund any payment received.

 

9. Payment

By submitting an order, you confirm that you are authorised to use the selected payment method.

You authorise SolvraCare and our payment providers to charge the amount displayed at checkout.

Payments may be processed through third-party providers including Shopify Payments, PayPal, card networks or other providers made available during checkout.

We do not directly control third-party payment processing systems.

 

10. Orders

Submitting an order does not necessarily mean that we have accepted it.

We may refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • Payment cannot be authorised.

  • Pricing information is clearly incorrect.

  • We reasonably suspect fraud or misuse.

  • Incorrect customer information has been provided.

  • Shipping restrictions prevent fulfilment.

  • An unusually large quantity has been ordered.

If we cancel an order after payment has been taken, the relevant payment will be refunded.

 

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

support@solvracare.com

Cancellation may not be possible once an order has entered fulfilment or has been dispatched.

Where cancellation is permitted, refunds will normally be issued to the original payment method.

 

12. One-Time Purchases and Subscriptions

Unless a subscription is clearly displayed and expressly selected by the customer during checkout, purchases made through SolvraCare are one-time purchases.

We will not intentionally enrol customers into recurring charges without clear disclosure and customer authorisation.

If subscription products are introduced in the future, the frequency, price and cancellation terms will be displayed before purchase.

 

13. Shipping

Shipping information, estimated delivery times and available destinations are set out in our Shipping Policy.

Delivery times are estimates unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including:

  • Courier delays.

  • Customs processing.

  • Severe weather.

  • Public holidays.

  • Transport disruption.

  • Incorrect delivery information.

  • Other fulfilment issues outside our control.

Customers are responsible for providing a complete and accurate delivery address.

 

14. Delivery

An order may be treated as delivered where carrier tracking confirms delivery to the address supplied by the customer.

If you believe a package has been lost, stolen or incorrectly delivered, contact:

support@solvracare.com

as soon as possible.

We may request supporting information before issuing a replacement or refund.

 

15. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Return / money-back period: 90 Days from purchase

Any applicable eligibility requirements, exclusions, return instructions and refund processing times will be set out in our Refund Policy.

Nothing in these Terms is intended to remove any consumer rights that cannot legally be excluded.

 

16. Chargebacks and Payment Disputes

If you have a problem with an order, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.

You can contact us at:

support@solvracare.com

If a chargeback or payment dispute is opened, we may provide relevant information to the payment provider, including:

  • Order details.

  • Payment records.

  • Delivery information.

  • Tracking data.

  • Customer communications.

  • Refund records.

Nothing in this section removes any legal right you may have to dispute a payment.

 

17. Customer Reviews and Testimonials

Customer reviews and testimonials displayed on the Website represent individual experiences.

Results may vary between individuals.

Testimonials should not be interpreted as guarantees that every customer will experience the same result.

Where customers voluntarily provide reviews, photographs, videos or other content, they confirm that the content reflects their genuine experience and that they have the right to provide it.

We will only use customer-created content for marketing where we have the appropriate right or permission to do so.

 

18. Social Media

SolvraCare may operate accounts on third-party social media platforms such as Facebook, Instagram, TikTok, YouTube or other services.

Third-party platforms operate independently and are subject to their own terms and privacy policies.

Comments or claims posted by other users do not necessarily represent the views of SolvraCare.

 

19. Intellectual Property

Unless otherwise stated, Website content including:

  • The SolvraCare name.

  • Logos.

  • Branding.

  • Text and copy.

  • Graphics.

  • Images.

  • Product photography.

  • Videos.

  • Page designs.

  • Illustrations.

  • Product materials.

is owned by, licensed to, or lawfully used by SolvraCare.

Content may be viewed for personal, non-commercial purposes.

You may not reproduce, sell, distribute, modify or commercially exploit Website content without prior written permission.

 

20. Third-Party Links

Our Website may contain links to websites operated by third parties.

We are not responsible for the content, policies, security or services of third-party websites.

Accessing third-party websites is at your own discretion.

 

21. Third-Party Services

Certain parts of the Website may rely on third-party providers including:

  • Shopify.

  • Payment processors.

  • Shipping companies.

  • Analytics providers.

  • Advertising platforms.

  • Customer-service providers.

Those providers may operate under their own terms and privacy policies.

 

22. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using the Website, you acknowledge that personal information may be processed where necessary to:

  • Process orders.

  • Take payment.

  • Deliver products.

  • Provide customer service.

  • Prevent fraud.

  • Operate and improve the Website.

  • Meet legal requirements.

Please refer to our Privacy Policy for further information.


23. Marketing Communications

Where required by law, marketing communications will only be sent where the appropriate consent or other lawful basis exists.

You may unsubscribe from marketing emails using the unsubscribe link contained in those messages.

Transactional communications relating to an order, payment, delivery or customer-service request may still be sent where necessary.

 

24. SMS Communications

If SolvraCare offers SMS marketing and you choose to opt in, the relevant terms will be displayed when you subscribe.

Consent to marketing messages is not a condition of purchase.

Where supported, you may opt out by following the instructions contained in the message.

Message and data charges imposed by your mobile provider may apply.

 

25. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website is provided on an “as available” basis.

We do not guarantee that:

  • The Website will always operate without interruption.

  • All content will always be error-free.

  • Every product will be available at all times.

  • Every customer will experience the same results.

  • The Website will always be completely free from technical issues.

Nothing in these Terms affects warranties or consumer rights that cannot legally be excluded.

 

26. Limitation of Liability

To the fullest extent permitted by applicable law, SolvraCare will not be liable for indirect, incidental, special or consequential losses resulting from the use of the Website or our products.

This may include, where legally permitted:

  • Loss of profits.

  • Loss of business.

  • Loss of data.

  • Loss of opportunity.

  • Indirect financial loss.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

27. Misuse of Products

SolvraCare is not responsible for loss, damage or injury resulting from:

  • Intentional misuse.

  • Failure to follow product instructions.

  • Use contrary to product warnings.

  • Use on broken or irritated skin contrary to instructions.

  • Use for purposes the product was not designed for.

This does not limit any responsibility that cannot legally be excluded.

 

28. Indemnification

To the extent permitted by law, you agree to indemnify SolvraCare against reasonable losses or expenses resulting directly from:

  • Your unlawful use of the Website.

  • Your material breach of these Terms.

  • Your intentional misuse of our products.

  • Your violation of another person's legal rights.

 

29. Force Majeure

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Natural disasters.

  • Severe weather.

  • War.

  • Civil unrest.

  • Government action.

  • Carrier disruption.

  • Customs delays.

  • Labour disputes.

  • Internet outages.

  • Supply-chain disruption.

 

30. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

 

31. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce it later.

 

32. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on solvracare.com.

Changes will take effect from the date the revised Terms are published unless otherwise stated.

Your continued use of the Website after an update constitutes acceptance of the revised Terms where permitted by law.

 

33. Termination

We may suspend or terminate access to the Website where a user materially breaches these Terms, engages in unlawful conduct, attempts fraud or interferes with the operation or security of the Website.

Provisions intended to continue after termination will remain effective.

 

34. Entire Agreement

These Terms, together with our:

  • Privacy Policy.

  • Refund Policy.

  • Shipping Policy.

  • Payment terms.

  • Any applicable product guarantee.

form the agreement governing your use of the Website and your purchase of SolvraCare products.

 

35. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply in the customer's country of residence.

Nothing in these Terms is intended to prevent a consumer from relying on rights or protections that cannot legally be excluded.

 

36. Contact Us

If you have questions about these Terms or an order, contact:

SolvraCare

Email: support@solvracare.com
Phone: +44 7305 909943
Address: 607 High Road, London, N12 0DZ
Website: solvracare.com

By accessing or using solvracare.com, you acknowledge that you have read and agree to these Terms of Service.